FAQ
How does the device work?
Connects to your TV and internet, allowing you to stream a wide range of content directly to your television.
Can I use the devices with any TV?
Yes, it is compatible with most modern TVs that have an HDMI input.
Does the WE2USAT require a subscription?
No, it provides access to free streaming apps and allows you to install additional apps as per your preference.
Can I connect external storage devices to the device?
Yes, it has USB ports that allow you to connect external storage devices such as USB drives or hard disks for additional media storage.
What is the warranty period for the device?
Support a standard one-year warranty period for any manufacturing defects.
How can I contact customer support for assistance?
You can reach our customer support team via email or phone. Our dedicated representatives are ready to assist you with any queries or concerns.
If you encounter any technical issues, our customer support team will guide you through troubleshooting steps or provide further assistance.
Can I return or exchange if I'm not satisfied?
We offer a 30-day return policy, provided it is in its original condition and packaging.
What operating system does the devices use?
The devices run on the Android operating system, providing a familiar and customizable user interface.
Can I install additional apps on the device?
Yes, the device has access to the Google Play Store, allowing you to install a wide range of apps, including streaming services, games, and more.
Does the devices support voice control?
A Bluetooth voice remote control is included as standard. You can also use an external universal Bluetooth voice remote for control.
Are any software updates available?
Yes, we regularly release software updates to enhance performance, add new features, and ensure compatibility with the latest apps.
How to update?
Keep the device online. Updates will be pushed remotely-OTA, you don’t need to do anything, just click confirm.
How can I become a distributor？
To become a distributor, please fill out the distributor application form on our website. Our team will review your application and contact you with further details.
What are the benefits of becoming a distributor?
As a distributor, you will have access to competitive pricing, marketing support, training materials, and priority access to new product releases.
Is there a minimum order quantity for distributors?
Yes, we require a minimum order quantity for distributor accounts. Please contact our sales team for more information.
Can I sell the devices on online marketplaces?
Yes, authorised distributors are allowed to sell on approved online marketplaces, subject to compliance with our distribution guidelines.
Are there any exclusive territories available for distribution?
Exclusive territories may be available for qualified distributors. Please contact our sales team to discuss potential exclusivity options for your region.